• - Hubert US - Call Center
  • Harrison, OH, USA
  • Hourly
  • Full Time

The Hubert Company is located in Harrison, Ohio, a suburb of Cincinnati. We are the leader in providing merchandising solutions and support products to the food industry, and our employees have recognized us as a Top Work Place for three years. Our customers include Supermarkets, Restaurants, Hotels and Food Service Operations. Our success has been built on exceptional service and quality human resources. We utilize an integrated marketing approach including account management, inside sales, direct marketing and e-commerce.

The Account Service Representative reports to the Account Services Manager. The successful candidate will be able to plan and manage customer experience activities within a multi-channel contact center environment while achieving standards of excellence. Primary working hours are Monday – Friday. There is some infrequent holiday work required.

Responsibilities include: 

Identify sales/service opportunities and apply an effective course of action to provide Hubert services. 
Develop collaborative relationships by acknowledging customer needs achieving customer retention expectations 
Resolve account service issues in an efficient manner. 
Maintain account documentation. 
Take incoming customer calls. 
Manage customer quotes, bids, orders and projects. 
Manage the customer survey follow-up process 
Meet defined departmental standards 
Other duties as assigned.

Experience in a Contact Center/Sales environment with experience in a multi-channel environment (email, web, chat) is a plus 
College degree or 3+ years customer service experience in an B2C or B2B environment 
Established problem solving and critical thinking skills 
Proven ability to develop and maintain collaborative working relationships 
Proven ability to manage reports, orders and account documentation accurately 
Proven ability to meet deadlines and manage multi-task/projects 
Proven communication skills 
PC literate, experience with MS word and Excel software

There is no relocation assistant available for this position.

Hubert offers a competitive salary based upon experience. In addition, we have an excellent benefit package including 401(k), Medical/Dental Insurance, Educational Reimbursement plus more. To learn more about the company, please visit our web site

Hubert is an Equal Opportunity/Affirmative Action Employer/M/F/V/D

This position has been closed and is no longer available.


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