Account Service Representative
- - Hubert US - Call Center
- Harrison, OH, USA
- Full Time
The Hubert Company is located in Harrison, Ohio, a suburb of Cincinnati. We are the leader in providing merchandising solutions and support products to the food industry, and our employees have recognized us as a Top Work Place for three years. Our customers include Supermarkets, Restaurants, Hotels and Food Service Operations. Our success has been built on exceptional service and quality human resources. We utilize an integrated marketing approach including account management, inside sales, direct marketing and e-commerce.
The Account Service Representative reports to the Account Services Manager. The successful candidate will be able to plan and manage customer experience activities within a multi-channel contact center environment while achieving standards of excellence. Primary working hours are Monday – Friday. There is some infrequent holiday work required.
Identify sales/service opportunities and apply an effective course of action to provide Hubert services.
Develop collaborative relationships by acknowledging customer needs achieving customer retention expectations
Resolve account service issues in an efficient manner.
Maintain account documentation.
Take incoming customer calls.
Manage customer quotes, bids, orders and projects.
Manage the customer survey follow-up process
Meet defined departmental standards
Other duties as assigned.
Experience in a Contact Center/Sales environment with experience in a multi-channel environment (email, web, chat) is a plus
College degree or 3+ years customer service experience in an B2C or B2B environment
Established problem solving and critical thinking skills
Proven ability to develop and maintain collaborative working relationships
Proven ability to manage reports, orders and account documentation accurately
Proven ability to meet deadlines and manage multi-task/projects
Proven communication skills
PC literate, experience with MS word and Excel software
There is no relocation assistant available for this position.
Hubert offers a competitive salary based upon experience. In addition, we have an excellent benefit package including 401(k), Medical/Dental Insurance, Educational Reimbursement plus more. To learn more about the company, please visit our web site www.hubert.com
Hubert is an Equal Opportunity/Affirmative Action Employer/M/F/V/D